SHIPPING AND RETURNS
SHIPPING POLICY
At Nat Store, we are committed to providing efficient and reliable shipping services to our customers.
Please review our shipping policy to understand the details of our shipping process:
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Shipping Methods: We offer various shipping methods to accommodate different needs and destinations. The available shipping methods will be displayed during the checkout process. You can select the method that best suits your requirements.
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Processing Time: We strive to process and ship orders as quickly as possible. Our standard processing time is [5] business days. Please note that processing time may vary during peak seasons or promotional periods. Once your order is processed, you will receive a confirmation email with tracking information.
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Shipping Time: The shipping time refers to the time it takes for your order to reach its destination after it has been shipped. Shipping time may vary depending on the selected shipping method and your location. Please note that unexpected delays can occur due to factors beyond our control, such as customs clearance procedures or weather conditions.
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Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be calculated and displayed during the checkout process. We may offer free shipping promotions for orders that meet certain criteria. Please refer to our website or promotional offers for more information on free shipping eligibility.
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International Shipping: We offer international shipping to select destinations. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. It is recommended to check with your local customs office for more information on potential fees before placing an international order.
If you have any questions or need further assistance regarding our shipping policy, please contact our customer care team.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase from Nat Store. If for any reason you are not satisfied with your order, we offer a flexible return and exchange policy. Please review the following guidelines:
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Eligibility: To be eligible for a return or exchange, the item(s) must be unused, in its original condition, and returned within 5 days of the delivery date. The customer is responsible for covering the return shipping costs, unless the return is due to a defect or error on our part.
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Return Process: If you wish to initiate a return or exchange, please contact our customer care team within the specified timeframe. We will provide you with detailed instructions on how to proceed. Please ensure that the item(s) are securely packaged to prevent damage during transit.
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Refunds and Exchanges: Once we receive the returned item(s) and verify their condition, we will process the refund or exchange. Refunds will be issued to the original payment method used for the purchase. Exchanges will be processed based on the availability of the desired item. If the requested item is not available, we will issue a refund or offer an alternative solution.
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Non-Returnable Items: Certain items may not be eligible for returns or exchanges due to hygiene reasons or other restrictions. These items will be clearly stated on the product page. Please ensure that you review the product information before making your purchase.
Please note that our return and exchange policy may be subject to additional conditions and exceptions. For more detailed information, including instructions on how to initiate a return or exchange, please refer to our Returns & Exchanges page on our website.
If you have any further questions or require assistance regarding shipping, returns, or exchanges, please contact our customer care team. We are here to provide you with the support and assistance you need.